{"id":11,"date":"2026-02-16T02:33:24","date_gmt":"2026-02-16T02:33:24","guid":{"rendered":"https:\/\/suho.cl\/?page_id=11"},"modified":"2026-02-16T02:34:40","modified_gmt":"2026-02-16T02:34:40","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/suho.cl\/en\/reembolso_devoluciones\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-333d8f5 e-flex e-con-boxed e-con e-parent\" data-id=\"333d8f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b267b9d elementor-widget elementor-widget-html\" data-id=\"b267b9d\" data-element_type=\"widget\" data-e-type=\"widget\" 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active\" data-tab=\"identificacion\">Identificaci\u00f3n<\/button>\r\n                    <button class=\"tab-button\" data-tab=\"validacion\">Validaci\u00f3n de Compra<\/button>\r\n                    <button class=\"tab-button\" data-tab=\"cambios\">Cambios y Garant\u00edas<\/button>\r\n                    <button class=\"tab-button\" data-tab=\"privacidad\">Privacidad<\/button>\r\n                <\/div>\r\n\r\n                <div class=\"content-area\">\r\n                    <!-- Identificaci\u00f3n -->\r\n                    <div class=\"tab-content active\" id=\"identificacion\">\r\n                        <h2 class=\"section-title\">1. Identificaci\u00f3n de la Empresa<\/h2>\r\n                        \r\n                        <div class=\"text-content\">\r\n                            El presente documento establece los t\u00e9rminos y condiciones que regulan la compra de productos a trav\u00e9s del sitio web <strong>Suho.cl<\/strong>\r\n                        <\/div>\r\n\r\n                        <div class=\"text-content\">\r\n                            Para todos los efectos legales, el titular y responsable de la gesti\u00f3n de esta plataforma es <strong>Suho Spa<\/strong>, RUT <strong>78.292.126-6<\/strong>, con domicilio comercial para estos efectos en la comuna de La Florida, Regi\u00f3n Metropolitana, Chile.\r\n                        <\/div>\r\n\r\n                        <div class=\"highlight-box\">\r\n                            <div class=\"box-title\">Para cualquier duda, consulta o reclamo, puedes contactarnos:<\/div>\r\n                            <div class=\"contact-info\">\r\n                                <strong>Correo electr\u00f3nico:<\/strong> Suhostgo@gmail.com<br>\r\n                                <strong>WhatsApp:<\/strong> +56978044482<br>\r\n                                <strong>Horario de atenci\u00f3n:<\/strong> Lunes a S\u00e1bado de 11:00 a 19:00 hrs.\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <!-- Validaci\u00f3n -->\r\n                    <div class=\"tab-content\" id=\"validacion\">\r\n                        <h2 class=\"section-title\">2. Validaci\u00f3n de la Transacci\u00f3n<\/h2>\r\n                        \r\n                        <div class=\"text-content\">\r\n                            Toda compra realizada en este sitio estar\u00e1 sujeta a la <strong>confirmaci\u00f3n de stock<\/strong> y a la <strong>validaci\u00f3n de los datos de pago<\/strong>.\r\n                        <\/div>\r\n\r\n                        <div class=\"highlight-box\">\r\n                            <div class=\"text-content\">\r\n                                En caso de no contar con el producto solicitado al momento del empaque, se contactar\u00e1 a la brevedad al cliente para ofrecer el cambio por un art\u00edculo similar o la devoluci\u00f3n total del dinero.\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <!-- Cambios y Garant\u00edas -->\r\n                    <div class=\"tab-content\" id=\"cambios\">\r\n                        <h2 class=\"section-title\">Pol\u00edtica de Cambios y Garant\u00edas<\/h2>\r\n\r\n                        <h3 class=\"subsection-title\">1. Garant\u00eda Legal y Productos Da\u00f1ados<\/h3>\r\n                        <div class=\"text-content\">\r\n                            En caso de que el producto presente <strong>fallas de fabricaci\u00f3n<\/strong> o <strong>da\u00f1os derivados del transporte<\/strong>, el cliente deber\u00e1 notificarlo dentro de las <strong>48 horas posteriores<\/strong> a la recepci\u00f3n, adjuntando evidencia fotogr\u00e1fica a nuestros canales oficiales.\r\n                        <\/div>\r\n\r\n                        <div class=\"text-content\">\r\n                            Conforme a la legislaci\u00f3n vigente, ante una falla t\u00e9cnica el consumidor podr\u00e1 optar entre la <strong>reposici\u00f3n del producto<\/strong> o la <strong>restituci\u00f3n del dinero<\/strong>. El costo de env\u00edo en estos casos ser\u00e1 asumido \u00edntegramente por la empresa.\r\n                        <\/div>\r\n\r\n                        <h3 class=\"subsection-title\">2. Derecho de Retracto y Cambios Voluntarios<\/h3>\r\n                        <div class=\"text-content\">\r\n                            Para cambios por mera expectativa (gusto o color), el cliente dispone de un plazo de <strong>10 d\u00edas corridos<\/strong> desde la recepci\u00f3n del producto. Para que el cambio sea efectivo, el art\u00edculo debe estar sin uso, con etiquetas y en su empaque original en perfectas condiciones.\r\n                        <\/div>\r\n\r\n                        <div class=\"highlight-box\">\r\n                            <ul class=\"bullet-list\">\r\n                                <li><strong>Procedimiento:<\/strong> Se podr\u00e1 realizar el cambio por productos de igual o mayor valor (abonando la diferencia).<\/li>\r\n                                <li><strong>Costos de Traslado:<\/strong> En cambios voluntarios, los gastos de env\u00edo y retorno ser\u00e1n de cargo exclusivo del cliente.<\/li>\r\n                            <\/ul>\r\n                        <\/div>\r\n\r\n                        <h3 class=\"subsection-title\">3. Excepciones por Higiene y Salud<\/h3>\r\n                        <div class=\"text-content\">\r\n                            Conforme a las excepciones legales al derecho de retracto, <strong>no se admitir\u00e1n cambios ni devoluciones<\/strong> de maquillaje, skincare y art\u00edculos de uso personal (como aros) una vez que su sello de seguridad o empaque original haya sido removido o manipulado, por razones estrictas de protecci\u00f3n a la salud y seguridad de nuestros consumidores.\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <!-- Privacidad -->\r\n                    <div class=\"tab-content\" id=\"privacidad\">\r\n                        <h2 class=\"section-title\">3. Privacidad y Datos Personales<\/h2>\r\n                        \r\n                        <div class=\"text-content\">\r\n                            <strong>Suho<\/strong> se compromete a utilizar los datos personales de sus clientes (nombre, RUT, direcci\u00f3n y contacto) exclusivamente para la gesti\u00f3n de env\u00edo y comunicaciones relacionadas con su compra, garantizando que no ser\u00e1n compartidos con terceros sin autorizaci\u00f3n previa.\r\n                        <\/div>\r\n\r\n                        <div class=\"highlight-box\">\r\n                            <div class=\"box-title\">Compromiso de Protecci\u00f3n de Datos<\/div>\r\n                            <div class=\"text-content\">\r\n                                Todos los datos proporcionados son tratados con la m\u00e1xima confidencialidad y conforme a la legislaci\u00f3n vigente en materia de protecci\u00f3n de datos personales en Chile.\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <script>\r\n        \/\/ Manejo de pesta\u00f1as\r\n        const termsContainer = document.querySelector('.terms-container');\r\n        const tabButtons = termsContainer.querySelectorAll('.tab-button');\r\n        const tabContents = termsContainer.querySelectorAll('.tab-content');\r\n\r\n        tabButtons.forEach(button => {\r\n            button.addEventListener('click', () => {\r\n                \/\/ Remover clase active de todos los botones y contenidos\r\n                tabButtons.forEach(btn => btn.classList.remove('active'));\r\n                tabContents.forEach(content => content.classList.remove('active'));\r\n\r\n                \/\/ Agregar clase active al bot\u00f3n clickeado\r\n                button.classList.add('active');\r\n\r\n                \/\/ Mostrar el contenido correspondiente\r\n                const tabId = button.getAttribute('data-tab');\r\n                termsContainer.querySelector('#' + tabId).classList.add('active');\r\n\r\n                \/\/ Scroll suave al inicio del contenido\r\n                termsContainer.querySelector('.content-area').scrollTop = 0;\r\n            });\r\n        });\r\n    <\/script>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>T\u00e9rminos y Condiciones T\u00e9rminos y Condiciones Lee nuestras pol\u00edticas de uso y compra Identificaci\u00f3n Validaci\u00f3n de Compra Cambios y Garant\u00edas Privacidad 1. Identificaci\u00f3n de la Empresa El presente documento establece los t\u00e9rminos y condiciones que regulan la compra de productos a trav\u00e9s del sitio web Suho.cl Para todos los efectos legales, el titular y responsable [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/suho.cl\/en\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/suho.cl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/suho.cl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/suho.cl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/suho.cl\/en\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":4,"href":"https:\/\/suho.cl\/en\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":2410,"href":"https:\/\/suho.cl\/en\/wp-json\/wp\/v2\/pages\/11\/revisions\/2410"}],"wp:attachment":[{"href":"https:\/\/suho.cl\/en\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}